Preparing Your Customer Service Team for the Holidays
It’s that time of the year once again. The holidays are upon us, with millions of potential customers eager to buy from the best company, work with the best retailer or looking for houses to rent in Tidewater. Regardless of your niche or sphere or activity, preparing your customer service team for the holidays is a must.
“The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.” – Peter F. Drucker
Preparation is Key
Preparation is key to being successful and thriving during the 2014 holiday season. A well prepared customer service team can do wonders during this busy period of the year, enabling you to enjoy a steady flow of customers eager to buy from you. Having success during holidays is not merely about extreme discounts or extended work hours, but mostly about flawless organization and professional customer service team. According to the statistics, more than 30% of consumers declared that professional & helpful customer services play a crucial role in their decision to choose a particular realtor.
Regardless of your real estate needs, you need a well-prepared CS team that can promote various apartments & condos for sale in Norfolk to a wide variety of clients. Here are some things to do in order to make things easier for your customer service team.
1. Make Email Easy: more than 53% of clients choose email as their number one channel of communication during holidays. Capitalize on this trend and offer 24/7 email support to customers looking for a property to rent in Chesapeake.
2. Be Social: a strong social presence is a must in order to be successful. Your customer service team needs to offer social media support, as most consumers choose to consult social media before looking for properties.
3. Go mobile: renting and buying houses while on the go has become the most important trend of the 21st century. More and more people choose to navigate online on their smartphone or tablet, as these devices can be easily carried around. On the other hand, a laptop or a desktop cannot be transported so easily. Customers looking for flats & houses to rent in Chicks Beach will certainly appreciate your customer service team if you offer mobile-ready services.
4. Get Ready for Unexpected Situations: you need to prepare your customer service team for unexpected situations or problems that might arise. From time-off requests, to seasonal employees, to the Christmas “flu”, make sure you have enough employees to count on when the traffic and number of orders surge.
The Bottom Line
Preparing your customer service team for the holidays is extremely important, especially during this holiday season. Be ready to embrace problems but also keep your eyes open for potential opportunities.